HMRC Advice and Support

This is funded by Her Majesty’s Revenue and Customs to provide high-quality advice surgeries within England’s most deprived areas.

The services that HMRC particularly want people to be supported to use are:

• Capital Gains Tax
• Income Tax (PAYE)
• Personal Tax Account
• Child Benefit
• Inheritance Tax
• Self-Assessment
• Child Tax Credit
• Marriage Allowance
• VAT
• Corporation Tax
• National Insurance
• Working Tax Credit

While this project does not focus primarily on digital inclusion as many of Good Things Foundation’s projects do, there are elements that are interlinked. For example, more and more elements of HMRC services are becoming accessible online, and gov.uk is a valuable information source for your clients
when it comes to understanding their own entitlements to HMRC benefits such as Child and Working Tax Credits and Child Benefit, or their obligations in terms of tax and National Insurance. Primarily though, the project’s aim is to help people become more confident users of HMRC’s services, whether digitally or through more traditional channels.

Beneficiaries:

Online Centres will support HMRC customers who are currently the hardest to reach, who cannot or will not interact directly with HMRC, or need extra support in doing so. Some vulnerable/marginalised customer groups may find it difficult to interact with HMRC for reasons that include geography, culture, language and trust.

KBM Partnership with Good Things Foundation:

KBM Consultants is working with Good Things Foundation to help those people who have the lack of basic Digital Skills.

As an Online Centre delivering this programme KBM will support a variety of customers including but not limited to:

• Those with disabilities, mental health or learning difficulties
• Those on low income or in debt and facing financial hardship
• Older people
• Migrants
• Carers
• Those who are digitally excluded who are displaying one or more of the following

Characteristics:

1. Experiencing difficulties accessing HMRC services due to illness, disability or digital exclusion.
2. Lacking confidence and overly worried about making mistakes, or are new to HMRC services.
3. Lacking the ability to deal with tasks, for example, due to learning difficulties, memory problems, lack of language skills to be able to understand the tax system, complex working situations, or several income strands.
4. In debt and experiencing financial hardship, have mental health issues, or suffering extreme distress through life events such as bereavement or the breakdown of a relationship.